For domestic Hajj pilgrims, the ministry clarifies the return policy


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The refund policies for pilgrims inside Saudi Arabia who have registered for Hajj 2023 have been made public by the Ministry of Hajj and Umrah both before and after the permit has been issued.

Domestic pilgrims who revoke their registration by the 14th of Shawwal would receive a full reimbursement in the event that the permit has not yet been provided, the ministry stated.

The costs for electronic services will be subtracted in the event that the pilgrim is denied a Hajj permit.

According to the government, pilgrims who cancel their registration after the 15th of Shawwal and up until the end of Dhul Qada will have 10% of the contract value withheld in addition to the expenses for e-services once the permit has been given.

The ministry declared that payments made after the first of Dhul Hijjah will not be reimbursed.

After Dhul Hijjah 1, pilgrims who are prevented from performing the Hajj due to urgent events like deaths, medical conditions, legal proceedings, traffic accidents necessitating hospitalization, or Covid-19 infection will be exempt from the refund policy and fully reimbursed provided they can provide documentation to support their claims.

Reservations that might be in contradiction with any revisions to the current regulatory or health requirements will also be exempt from this rule.

The ministry stated that in order to cancel a Hajj permit, one must use the Absher platform and then cancel a reservation using either the ministry’s website or the Nusuk app.


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