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The customer whose electricity supply can’t be disconnected under the conditions which are now clarified by competent authorities. These points are helpful for consumers to know their rights and not unexpectedly face electricity disconnection at their location.
Electricity Cut not Permissible under these Conditions Electricity regulation clarifies cases in which it is not permissible to disconnect the service for non-payment: –
When there is a formal complaint related to the bill.
The period of the quarterly examinations.
When the consumer has a patient who needs connected devices.
Outside official working hours.
Month of Holy Ramadan. and After 12:00 noon